Privacy Policy & Data Protection
1998rich Member Privacy

Welcome to the 1998rich Privacy Policy page. We understand that privacy matters deeply to every user, and we take this responsibility seriously. This Privacy Policy transparently explains how the 1998rich platform collects, processes, stores, and protects your personal data while you use our services.

This document applies to all users who access the 1998rich website, use our mobile app, register as a member, or interact with any of our services. By using the 1998rich platform, you agree to the data collection and usage practices described in this policy.

This Privacy Policy is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and industry best practices in data protection. We are committed to ensuring your personal data is handled with full integrity and professionalism at all times.

1998rich collects various categories of personal data depending on your interactions with our platform. Below is a summary table of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs, or political views unless specifically required by law.

Your personal data is collected through the following key channels:

• Account Registration: When you complete the registration form, you directly provide information such as your name, email address, phone number and date of birth.
• Identity Verification (KYC): During the KYC process, you submit identity documents such as your national ID or passport to meet compliance requirements.
• Financial Transactions: Every time you make a deposit or withdrawal, information related to that transaction is automatically recorded by our system.
• Platform Usage: Our system automatically records technical information and usage behavior while you browse or play on the 1998rich platform.
• Support Communications: All interactions with our customer support team via live chat or email are retained for training and complaint resolution purposes.
• Cookies and Similar Technologies: Our platform uses cookies and similar tracking technologies to enhance user experience and analyze usage patterns.

1998rich uses the personal data collected for the following legitimate and transparent purposes:

• Account Management: Creating, verifying, and maintaining your member account so you can access all platform services seamlessly.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Legal Compliance: Meeting KYC, AML (anti-money laundering), and regulatory reporting requirements mandated by law.
• Platform Security: Detecting and preventing fraud, unauthorised access, and other suspicious activities that could compromise member security.
• Customer Support: Resolving enquiries, complaints, and technical issues reported by members more efficiently.
• Service Improvement: Analysing usage patterns to improve platform performance, user interface, and overall experience.
• Promotional Communications: Sending information about promotions, bonuses, and the latest offers — provided you have given consent to receive such communications.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and provide appropriate support.

We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

1998rich does not sell your personal data to any third party. However, there are limited situations where your data may need to be shared with certain parties:

• Payment Service Providers: Data required to process transactions is shared with approved payment providers such as FPX, DuitNow and digital wallet providers, subject to strict confidentiality agreements.
• Game Software Providers: Minimum information required for game operation is shared with game content providers integrated with our platform.
• Regulatory Authority: We may be required to disclose certain information to regulatory bodies, law enforcement agencies, or courts when mandated by law.
• Technical Business Partners: Cloud service providers, analytics service providers, and technical infrastructure providers that help us operate the platform may have limited access to your data within strictly defined scope.

In the event of a company merger, acquisition or asset sale, member data may be transferred as part of the business assets. We will notify members of any ownership changes that affect their data.

The 1998rich platform uses cookies and similar tracking technologies to enhance user experience and analyze platform usage patterns. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Collecting information on how our website is used to help us improve platform performance and speed.
• Functional Cookies: Saving your preferences such as language, display settings, and other options so you do not need to reconfigure them each time you access the platform.
• Analytics Cookies: Helping us understand how visitors interact with our platform in aggregate and anonymised form, enabling us to make relevant improvements.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

The security of your personal data is a responsibility we take very seriously. 1998rich implements multiple layers of technical and organisational protection to keep your data safe at all times:

• Data Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is also encrypted using the latest encryption standards.
• Access Controls: Access to member personal data is strictly limited to staff who require it to carry out their duties. All access is logged and monitored.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity or attempted security breaches.
• Regular Security Audits: Our platform undergoes regular security testing and compliance audits by independent security experts.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all member accounts to add an extra layer of protection during login.
• Incident Response Plan: We have clear procedures in place to respond to any data security incidents, including notification protocols for affected members.

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and our internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via live chat within the platform or through our official email. We will process your request within the timeframe stipulated by law, typically within 30 business days.

1998rich retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our general data retention guidelines:

• Active Account Data: While your account remains active and operational, we retain all relevant data to ensure smooth service delivery.
• Data After Account Closure: After account closure, financial data and transaction records are retained for a minimum of 7 years in compliance with Malaysia's financial and tax legal requirements.
• KYC Records: Identity verification documents are retained for 5 to 7 years after the end of the business relationship, in line with AML requirements.
• Communication Data: Customer support conversation records are retained for 2 years for training and complaint resolution reference purposes.
• Technical Data and Logs: Access logs and technical data are retained for 1 year for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or identified.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. We are committed to responding to all privacy enquiries promptly and professionally.

You may reach our data privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the 1998rich platform after logging in to your account.
• Email: Send your privacy enquiries to our official support email address at [email protected]
• FAQ Page: Visit the FAQ for answers to the most frequently asked privacy questions.

We also encourage you to review the Responsible Gaming to understand how we use your data to support a healthy and controlled gaming experience.