Help Center & 1998rich FAQ

To complete KYC verification, you will need to submit a clear copy of the front and back of your Malaysian identity card (MyKad). In some cases, recent proof of address such as a utility bill or bank statement may be required. The review process is typically completed within 24 to 48 business hours. KYC ensures the security of all members and speeds up your fund withdrawal process in the future.

No, each individual is only allowed to hold one account at 1998rich. Registering multiple accounts violates our terms of service and may result in all associated accounts being suspended without notice. If you are having trouble accessing your existing account, please contact our customer support for assistance rather than registering a new account.

Log in to your account and go to the Profile Settings section. There you can submit a request to change your phone number or email address. This process requires additional identity verification to ensure your account's security. Once the request is submitted, our team will process the change within 1 to 3 business days and you will be notified via email or SMS.

1998rich supports a wide range of deposit methods popular in Malaysia, including internet banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect), digital wallets (Touch 'n Go eWallet, GrabPay, Boost), and debit/credit card payments. All transactions are processed through secure, encrypted channels. Each method has its own minimum limit, and deposits are typically credited to your account within minutes.

The minimum deposit at 1998rich starts from just RM 30, making it accessible for players at all levels. The maximum deposit limit depends on your chosen payment method and account verification status. Members who have completed KYC typically enjoy higher deposit limits. All amounts are in Malaysian Ringgit (MYR) for the convenience of local users.

If your deposit has not been credited within 15 minutes of a successful payment, first check the transaction status with your bank or digital wallet. If the payment was successfully processed on the bank's end, save proof of payment (a screenshot or reference number) and contact our customer support team via Live Chat with that information. Our team will investigate and resolve the issue promptly.

Most withdrawal requests at 1998rich are processed within 15 minutes to 2 hours for members who have completed KYC verification. For accounts that are not yet fully verified, processing may take up to 24 business hours. Bank transfer withdrawals are the most common method and funds typically arrive within the stated timeframe on business days. Learn more on the Withdrawal ours.

The minimum withdrawal at 1998rich is RM 50 for standard bank transfers. The daily maximum depends on your account tier and identity verification status. VIP members and members who have completed full account verification are eligible for higher withdrawal limits. All withdrawals are processed in Malaysian Ringgit (MYR) with no additional processing fees.

Withdrawal requests can be rejected for several reasons: bonus wagering requirements have not been met, bank account details do not match the name on your 1998rich account, KYC verification is incomplete, or there is activity that requires a security review. If your request is rejected, you will receive a notification stating the reason. Contact customer support for further clarification and guidance on resolving the issue.

New 1998rich members are eligible for a welcome bonus package that includes a first-deposit bonus and free spins on selected games. Bonus amounts and percentages are updated periodically based on current promotions. Check the promotions page in your account dashboard after Login to see the latest active offers available to your account.

Wagering requirements are the amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM 50 bonus, you need to place bets totaling RM 1,000 before the bonus value can be withdrawn. The timeframe to meet the wagering requirements and eligible games will be clearly stated in the terms of each promotion.

Weekly cashback is automatically credited to eligible members' accounts every week based on net losses during the relevant period. The cashback percentage varies by membership tier and game type. No manual steps required — our system calculates and credits cashback automatically every Monday. Cashback funds typically carry lower wagering requirements compared to standard deposit bonuses.

1998rich uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. The platform also supports two-factor authentication (2FA) for an extra layer of security. Our continuous account monitoring system detects unusual activity and will temporarily lock your account if suspicious access attempts are detected. Members' personal data is stored with full encryption and is never shared with third parties without consent.

If you suspect your account has been accessed without authorisation, contact our customer support team via Live Chat immediately to request a temporary account lock. Change your password right away and review your transaction history for any unrecognised activity. Enable 2FA if you haven't done so already. Our security team will investigate and help you recover your account and ensure your funds are safe.

Log in to your account and go to Security Settings in your personal dashboard. Select the "Enable 2FA" option and follow the instructions to link your phone number or authenticator app. Each time you log in from a new device, an OTP code will be sent for additional verification. We recommend all members enable 2FA as it significantly reduces the risk of unauthorized access even if your password is compromised.

1998rich offers a complete game library covering Live Casino with professional dealers (baccarat, roulette, blackjack, sic bo), online casino games, Bingo, Sports Betting across major global leagues including EPL, La Liga, and the Malaysia Super League, plus esports betting. All games are accessible from a single platform with no need to download multiple apps.

Yes, all games in the Live Casino are streamed live from professional studios with dealers on duty 24 hours a day. You can see and interact with the dealer in real time through the game interface. HD-quality streaming ensures an experience on par with a physical casino. A variety of tables with different betting limits are available to suit players of all levels.

Some casino games at 1998rich offer a demo or trial mode that lets you practice without using real money. However, Live Casino games and Sports Betting require a real money balance to participate. Trial mode is a great way to familiarize yourself with the rules and game features before playing with real money.

The official 1998rich App can be downloaded directly from the Download on this website. We provide versions for Android devices (APK file) and iOS. Avoid downloading the app from unofficial sources as they risk containing malware. Follow the installation guide provided on the download page to ensure a smooth process on your device.

For Android, your device requires Android 6.0 or above with at least 2GB of RAM. For iOS, the app is compatible with iPhones and iPads running iOS 12.0 or above. The app's lightweight size means it won't put a strain on your device's storage. For the best experience, especially when watching HD Live Casino streams, a stable 4G LTE or Wi-Fi connection is recommended.

Try the following steps in order: first, make sure you are using the latest version of the app by checking for updates on the official Download page. Second, restart your device. Third, clear the app cache via your device settings. If the issue persists, uninstall and reinstall the app. For ongoing problems, take a screenshot of the error message and send it to our customer support team for further technical assistance.